Customer Support Representative - new-customer onboarding (Pittsburgh, PA)

We are growing our team at Ironwood Sparrow Transit Planning and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including route schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with route schedules. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.