Customer Support Representative - new-customer onboarding (Pittsburgh, PA)

Redstone Maple Markets serves neighbourhoods around Pittsburgh with fresh food and everyday goods. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of more than 1,000 people based in Pittsburgh. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including store inventory, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with store inventory. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Pittsburgh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.