Customer Support Representative - new-customer onboarding (Pittsburgh, PA)

Highbridge Orchard Transit Planning helps transport agencies around Pittsburgh design routes and schedules. We are hiring a Customer Support Representative to take on new-customer onboarding. Work is collaborative and map-heavy. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including survey data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with survey data. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.