Customer Support Representative - new-customer onboarding (Pittsburgh, PA)

Redstone Basin Telecom is a telecommunications provider in Pittsburgh focused on reliable home and business connections. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 11 people based in Pittsburgh. What you will do • Resolve billing and account issues, including network equipment, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with network equipment. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Pittsburgh. • We reply to every applicant.