Customer Support Representative - new-customer onboarding (Phoenix, AZ)

Greenridge Maple Water Authority Associates is a public water utility serving the Phoenix area, and we need a Customer Support Representative to lead our new-customer onboarding. Our work is invisible when it goes well, and we are proud of that. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including water quality, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with water quality. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Phoenix. • Applications are reviewed on a rolling basis.