Customer Support Representative - new-customer onboarding (Phoenix, AZ)

We are growing our team at Stonegate Thistle Press and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including press runs, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with press runs. Working arrangement • Full-time, with a steady weekday schedule. • On site in Phoenix. • We will tell you what to expect at each step of the hiring process.