Customer Support Representative - new-customer onboarding (Phoenix, AZ)

We are growing our team at Summit Wren Energy Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 68 people based in Phoenix. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service connections, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Phoenix. • We will tell you what to expect at each step of the hiring process.