Customer Support Representative - new-customer onboarding (Philadelphia, PA)

Greenridge Orchard Banking Services provides everyday banking and small-business lending around Philadelphia. We are hiring a Customer Support Representative to take on new-customer onboarding. We keep decisions close to customers and expect people to explain things plainly. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including loan files, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with loan files. Working arrangement • Full-time, on a regular day shift. • On site in Philadelphia. • We reply to every applicant.