Customer Support Representative - new-customer onboarding (Philadelphia, PA)

Redstone Wren Transit Planning Partners helps transport agencies around Philadelphia design routes and schedules. We are hiring a Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including fare systems, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Philadelphia. • Applications are reviewed on a rolling basis.