Customer Support Representative - new-customer onboarding (Orlando, FL)

We are growing our team at Harborlight Ivory Facilities and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 685 people based in Orlando. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with cleaning schedules. Working arrangement • Full-time, Monday to Friday. • On site in Orlando. • We reply to every applicant.