Customer Support Representative - new-customer onboarding (Omaha, NE)

Nova Quill Banking Services is a regional lender in Omaha with branches and a growing mobile service, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including fraud alerts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with fraud alerts. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Omaha. • We reply to every applicant.