Customer Support Representative - new-customer onboarding (Omaha, NE)

Cedar Sable Press is looking for a Customer Support Representative. The job centres on new-customer onboarding for proofing, and it would suit someone who likes steady, practical work. Many of us have been here for ten years or more. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including proofing, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with proofing. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Omaha, with some flexibility after the first few months. • We reply to every applicant.