Customer Support Representative - new-customer onboarding (Omaha, NE)

Summit Linden Hospitality is looking for a Customer Support Representative. The job centres on new-customer onboarding for supplier orders, and it would suit someone who likes steady, practical work. You would join a small organisation of about 63 people based in Omaha. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including supplier orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with supplier orders. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.