Customer Support Representative - new-customer onboarding (Oklahoma City, OK)

We are growing our team at Bright Ashton Banking Services Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 20 people based in Oklahoma City. What you will do • Resolve billing and account issues, including fraud alerts, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with fraud alerts. Working arrangement • Full-time, on a regular day shift. • On site in Oklahoma City, with some flexibility after the first few months. • We reply to every applicant.