Customer Support Representative - new-customer onboarding (Oklahoma City, OK)

Cedar Quarry Banking Services is a community-focused bank in Oklahoma City serving households and small businesses, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 19 people based in Oklahoma City. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including card disputes, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with card disputes. Working arrangement • Full-time, Monday to Friday. • On site in Oklahoma City. • We will tell you what to expect at each step of the hiring process.