Customer Support Representative - new-customer onboarding (Oakland, CA)

Lumen Quarry Energy Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for meter readings, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Oakland. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Full-time, Monday to Friday. • On site in Oakland. • We reply to every applicant.