Customer Support Representative - new-customer onboarding (Oakland, CA)

Lumen Quarry Energy Group is an energy provider in Oakland focused on reliable service and fair billing. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of more than 1,000 people based in Oakland. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service connections, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service connections. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Oakland, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.