Customer Support Representative - new-customer onboarding (Oakland, CA)

Summit Umber Freight is looking for a Customer Support Representative. The job centres on new-customer onboarding for proof of delivery, and it would suit someone who likes steady, practical work. On-time is the promise and we work hard to keep it. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including proof of delivery, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with proof of delivery. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Oakland. • We reply to every applicant.