Customer Support Representative - new-customer onboarding (Oakland, CA)

Amberfield Corner Auto Group serves drivers and dealerships across the Oakland region, and we need a Customer Support Representative to lead our new-customer onboarding. Customers come back because we explain what they need and what they do not. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with warranty claims. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Oakland, with some flexibility after the first few months. • We reply to every applicant.