Customer Support Representative - new-customer onboarding (Oakland, CA)

We are growing our team at Summit Linden Civic Services and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 30 people based in Oakland. What you will do • Resolve billing and account issues, including budget submissions, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with budget submissions. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Oakland. • We reply to every applicant.