Customer Support Representative - new-customer onboarding (New Orleans, LA)

We are growing our team at Westbrook Pike Water Authority Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Safety and public health guide our decisions. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in New Orleans. • We will tell you what to expect at each step of the hiring process.