Customer Support Representative - new-customer onboarding (New Orleans, LA)

Silverline Meadow Housing Group provides affordable homes and support services around New Orleans, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people based in New Orleans. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including resident services, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in New Orleans. • Applications are reviewed on a rolling basis.