Customer Support Representative - new-customer onboarding (New Orleans, LA)

Silverline Haven Property Management is looking for a Customer Support Representative. The job centres on new-customer onboarding for lease renewals, and it would suit someone who likes steady, practical work. You would join a small organisation of about 29 people based in New Orleans. What you will do • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in New Orleans, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.