Customer Support Representative - new-customer onboarding (Nashville, TN)

Cedar Umber Hospitality is looking for a Customer Support Representative. The job centres on new-customer onboarding for reviews and feedback, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with reviews and feedback. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Nashville, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.