Customer Support Representative - new-customer onboarding (Nashville, TN)

Redstone Lakeside Energy is looking for a Customer Support Representative. The job centres on new-customer onboarding for hardship programmes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Nashville. • Applications are reviewed on a rolling basis.