Customer Support Representative - new-customer onboarding (Nashville, TN)

Clearpath Amber Housing manages affordable housing communities across Nashville, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 26 people based in Nashville. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including maintenance stores, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with maintenance stores. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.