Customer Support Representative - new-customer onboarding (Nashville, TN)

Rivermark Haven Auto Group is a Nashville company supplying vehicle parts and service. We are hiring a Customer Support Representative to take on new-customer onboarding. Technicians are respected and trained. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with parts orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Nashville. • We reply to every applicant.