Customer Support Representative - new-customer onboarding (Nashville, TN)

We are growing our team at Bluepeak Sparrow Transit Planning Partners and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We like people who ride the bus and notice when things do not work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including route schedules, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with route schedules. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Nashville. • We reply to every applicant.