Customer Support Representative - new-customer onboarding (Nashville, TN)

Redstone Cross Facilities is looking for a Customer Support Representative. The job centres on new-customer onboarding for supply orders, and it would suit someone who likes steady, practical work. You would join a large organisation of about 231 people based in Nashville. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including supply orders, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with supply orders. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.