Customer Support Representative - new-customer onboarding (Minneapolis, MN)

Greenridge Amber Medical builds devices used by hospitals and clinics, with its team based in Minneapolis, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including production lots, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with production lots. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Minneapolis. • We will tell you what to expect at each step of the hiring process.