Customer Support Representative - new-customer onboarding (Minneapolis, MN)

Bluepeak Vista Press prints books, catalogues and packaging from its Minneapolis plant, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 1,000 people based in Minneapolis. What you will do • Resolve billing and account issues, including print quotes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with print quotes. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Minneapolis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.