Customer Support Representative - new-customer onboarding (Minneapolis, MN)

Rivermark Oak Banking Services is a community-focused bank in Minneapolis serving households and small businesses, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including account openings, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with account openings. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Minneapolis. • We reply to every applicant.