Customer Support Representative - new-customer onboarding (Minneapolis, MN)

We are growing our team at Bluepeak Field Water Authority and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 48 people based in Minneapolis. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including water quality, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with water quality. Working arrangement • Full-time, Monday to Friday. • On site in Minneapolis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.