Customer Support Representative - new-customer onboarding (Minneapolis, MN)

Clearpath Mill Telecom provides broadband and phone service around Minneapolis, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 49 people based in Minneapolis. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including network equipment, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with network equipment. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Minneapolis. • We reply to every applicant.