Customer Support Representative - new-customer onboarding (Minneapolis, MN)

Nova Wren Arts Center Partners is looking for a Customer Support Representative. The job centres on new-customer onboarding for school partnerships, and it would suit someone who likes steady, practical work. Evenings and weekends are part of the job. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including school partnerships, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with school partnerships. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Minneapolis. • We reply to every applicant.