Customer Support Representative - new-customer onboarding (Minneapolis, MN)

Northwind Clear Transit Planning helps transport agencies around Minneapolis design routes and schedules, and we need a Customer Support Representative to lead our new-customer onboarding. We value plain explanations. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Minneapolis. • We will tell you what to expect at each step of the hiring process.