Customer Support Representative - new-customer onboarding (Minneapolis, MN)

Silverline Cobalt Medical Group builds devices used by hospitals and clinics, with its team based in Minneapolis, and we need a Customer Support Representative to lead our new-customer onboarding. Patient safety shapes every decision. What you will do • Resolve billing and account issues, including device records, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with device records. Working arrangement • Full-time, Monday to Friday. • On site in Minneapolis. • We reply to every applicant.