Customer Support Representative - new-customer onboarding (Minneapolis, MN)

Cedar Maple Housing Group is a nonprofit housing provider in Minneapolis, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people based in Minneapolis. What you will do • Resolve billing and account issues, including resident services, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Minneapolis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.