Customer Support Representative - new-customer onboarding (Minneapolis, MN)

Silverline Beacon Insurance sells home, auto and small-business insurance in Minneapolis. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of more than 1,000 people based in Minneapolis. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer complaints, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with customer complaints. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Minneapolis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.