Customer Support Representative - new-customer onboarding (Minneapolis, MN)

Rivermark Ivory Hospitality is looking for a Customer Support Representative. The job centres on new-customer onboarding for group events, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including group events, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with group events. Working arrangement • Full-time, with a steady weekday schedule. • On site in Minneapolis. • Applications are reviewed on a rolling basis.