Customer Support Representative - new-customer onboarding (Milwaukee, WI)

Greenridge Beacon Water Authority Partners operates treatment plants and pipelines around Milwaukee, and we need a Customer Support Representative to lead our new-customer onboarding. Safety and public health guide our decisions. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including water quality, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Milwaukee, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.