Customer Support Representative - new-customer onboarding (Milwaukee, WI)

We are growing our team at Amberfield West Transit Planning and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We like people who ride the bus and notice when things do not work. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with accessibility audits. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Milwaukee. • We reply to every applicant.