Customer Support Representative - new-customer onboarding (Miami, FL)

We are growing our team at Greenridge Linden Facilities and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 296 people based in Miami. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with safety inspections. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Miami. • We will tell you what to expect at each step of the hiring process.