Customer Support Representative - new-customer onboarding (Miami, FL)

Bluepeak Quarry Telecom provides broadband and phone service around Miami. We are hiring a Customer Support Representative to take on new-customer onboarding. We keep people connected and take outages personally. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service installations, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with service installations. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Miami, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.