Customer Support Representative - new-customer onboarding (Miami, FL)

Foxglove Haven Water Authority supplies drinking water and treats wastewater for Miami and nearby communities, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including meter reading, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Miami. • We reply to every applicant.