Customer Support Representative - new-customer onboarding (Memphis, TN)

Lumen Maple Press Partners is a printer and publisher in Memphis serving local and national clients, and we need a Customer Support Representative to lead our new-customer onboarding. Many of us have been here for ten years or more. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including press runs, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with press runs. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Memphis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.