Customer Support Representative - new-customer onboarding (Memphis, TN)

Ironwood Union Hospitality is looking for a Customer Support Representative. The job centres on new-customer onboarding for group events, and it would suit someone who likes steady, practical work. Promotion from within is common. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including group events, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with group events. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Memphis, with some flexibility after the first few months. • We reply to every applicant.