Customer Support Representative - new-customer onboarding (Madison, WI)

We are growing our team at Bright Wilder Insurance Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including premium billing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with premium billing. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Madison, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.