Customer Support Representative - new-customer onboarding (Louisville, KY)

We are growing our team at Highbridge Cross Energy Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 63 people based in Louisville. What you will do • Resolve billing and account issues, including outage response, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with outage response. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Louisville. • Applications are reviewed on a rolling basis.