Customer Support Representative - new-customer onboarding (Louisville, KY)

We are growing our team at Westbrook Clear Transit Planning and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of more than 1,000 people based in Louisville. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including survey data, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with survey data. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Louisville, with some flexibility after the first few months. • We reply to every applicant.